Refund policy

A participant’s slot is confirmed only after full payment of the trip amount.
A booking amount (₹4,999) is required to initiate confirmation and is strictly non-refundable under all circumstances.
The remaining balance (if any) must be cleared before the trip start date, as communicated by the Locals team.
Failure to complete payment within the given timeline may result in automatic cancellation of the booking without refund of the booking amount.
Prices are fixed and non-negotiable, as they are based on curated experiences, logistics, and limited group sizes.

All cancellations made by the participant are non-refundable, regardless of the reason (including but not limited to personal reasons, health issues, travel delays, or emergencies).
No refunds will be issued for:
- No-shows
- Late arrivals
- Early departures from the trip
Refunds will only be applicable if the trip is cancelled by Locals due to unforeseen circumstances.

Participants are allowed to transfer their slot to another individual, subject to prior approval from the Locals team.

Two scenarios apply:

If Locals assists in finding a replacement:
- A 10% platform fee + applicable payment gateway charges will be deducted from the total amount.
If the participant arranges a replacement themselves:
- No transfer fee will be charged.
- However, the replacement participant must meet all trip requirements and be approved by Locals.

In rare cases, Locals reserves the right to cancel or reschedule a trip due to:
- Insufficient participants
- Weather conditions
- Natural calamities
- Political unrest or safety concerns
- Any unforeseen operational issues
In such cases, participants will be offered:
- A full refund, OR
- An option to transfer the amount to another trip

Locals curates dynamic experiences, and therefore:
- The itinerary is not disclosed in full beforehand
- Minor or major changes may occur due to weather, road conditions, group dynamics, or other factors
Participants agree to be flexible and cooperative in such situations.
No refunds will be provided for itinerary changes that are made in the interest of safety or overall experience.

Locals acts as a facilitator and organizer of curated travel experiences.
While all reasonable care is taken:
- Locals is not liable for any injury, loss, damage, delay, or inconvenience caused due to external factors beyond control
- This includes accidents, weather disruptions, transport delays, or third-party service failures
Participants are responsible for:
- Their personal belongings
- Following safety guidelines provided during the trip

Locals is a community-first experience, and all participants are expected to:
- Respect fellow travellers, hosts, and local communities
- Avoid any behavior that disrupts group harmony
Locals reserves the right to remove any participant from the trip without refund in case of misconduct, inappropriate behavior, or violation of guidelines.

Some trips (especially Spiti/Zanskar) involve:
- High altitudes
- Physically demanding conditions
Participants must:
- Disclose any pre-existing medical conditions
- Ensure they are fit to travel
Locals is not responsible for medical complications arising during the trip.

By joining a Locals trip, participants agree that:
- Photos/videos taken during the trip may be used by Locals for marketing and promotional purposes
- No compensation will be provided for such usage

By booking a trip with Locals, participants:
- Acknowledge that they have read and understood all terms
- Agree to abide by the policies mentioned above

Due to the digital nature of this product, all sales are final. No refunds or cancellations are possible after purchase.

For exceptional cases or download issues, contact: hello@experiencelocals.in

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